refund policy

14 days. no questions asked.

we want you to be happy with your purchase. if you're not, we'll make it right.

the short version

if you buy a KERN plugin and it's not right for you, email us within 14 days of purchase for a full refund. no forms. no justification required. no hard feelings. the one exception is the repeat buy-and-refund pattern covered further down, and it has never applied to anyone acting in good faith.

we'd rather have you happy without our plugin than frustrated with it.

how it works

1. email us

send an email to support@kernaudio.io with your order number or the email you used to purchase. that's it.

2. we process it

refunds are processed through Lemon Squeezy (our payment provider) within 5-10 business days. the exact timing depends on your bank or card issuer.

3. your license is deactivated

after a refund, your license key is marked invalid. the plugin returns to demo mode the next time it re-checks the key and reaches the server, which for a machine that is online happens within about a month. a machine that never goes online, or one running a signed offline license file, never makes that check.

the details

eligibility. every KERN plugin purchase is eligible for a refund within 14 days of the original purchase date, whichever one you bought, subject only to the repeated-abuse note below.

community-funded pledges. pledges made through our community-funded development model follow the same 14-day refund window from the date of payment. if the plugin hasn't shipped yet and you want your money back, just ask.

bundles. if you purchased multiple plugins and want a refund on one, we'll refund that plugin. if you want a refund on the whole bundle, that works too.

try before you buy. every KERN plugin has a free demo with full functionality (audio fades every 45 seconds). we'd always recommend trying the demo first. but if you bought without trying the demo and it's not for you, the refund policy still applies.

abuse. we trust our customers. if someone is repeatedly buying and refunding, we'll reach out to understand what's going on before declining future refund requests.

contact

questions about a refund? email support@kernaudio.io and we'll sort it out.

last updated: february 2026